B&W Custom Theatre Series
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B&W Custom Theatre Series
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Check out some of our most commonly asked questions.
How long will it take for my item to be delivered?
It depends on where you are in Australia. Typically orders will take 1-2 business day to dispatch & 2-5 business days to arrive if you are on the east coast.
It's more likely to take 5-10 business days for our friends in the far-north, the west & regional areas.
Tracking & delivery details will be provided via email once the item has shipped.
Do you offer express shipping?
Typically we cannot offer express shipping. However, in some cases, we can arrange for an expedited courier service (1-3 days) at a $30 surcharge.
Get in touch here if you require this service.
What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we may not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. if applicable it must also be returned in the same outer packaging it was shipped in.
For more details visit our Refund Policy page.
Do you offer consultations?
Yes, we would love the opportunity to chat with you.
We can do that in person, via a phone call or video chat. Click here to get in touch.